Matthew Pinsker

Technical writer who builds AI-powered documentation workflows

I'm a senior technical writer with 7+ years of experience leading developer documentation. I partner with engineering, product, and UX teams from planning to release, test every workflow I document, and use AI to deliver accurate docs faster.

Selected work

Passport, a Postman product

Passport documentation

Docs for Passport, a secure API access system that lets teams call authenticated APIs without distributing or exposing real secrets.

Audience
Developers, and the administrators who govern their API access
My role
I own the docs end to end: information architecture, task-based guides, and the Passport CLI reference. I also maintain the API reference, generated from an OpenAPI spec.
  • Fern
  • OpenAPI
  • Markdown
  • Git
  • AI-assisted writing

Postman Private API Monitoring

Monitor internal APIs with runners

Documentation for Private API Monitoring, which lets enterprise teams run API monitors on runners inside their own network to test internal APIs without exposing them to the public internet.

Audience
Enterprise teams that need to monitor private APIs securely
My role
I wrote the feature documentation, covering runner setup, Docker deployment, proxy and certificate configuration, and managing runners with the Postman CLI.
  • Markdown
  • Git and GitHub
  • Postman
  • AI-assisted writing

How I work with AI

  1. I own the outcome

    AI drafts fast. I decide the audience, structure, and what ships, and I check every page for technical accuracy.

  2. I build workflows, not one-off prompts

    I turn repeatable docs tasks, like style reviews and release updates, into AI skills any teammate can run.

  3. I write for people and agents

    AI assistants read docs too. I structure content so people and agents can find, parse, and trust it.

Skills and tools

Documentation

  • Developer and API documentation
  • In-product and UI content
  • Information architecture
  • Product and workflow testing
  • Peer review and mentoring

Docs as code

  • Markdown
  • DITA XML and structured authoring
  • HTML and CSS
  • Git and GitHub
  • Agile workflows

Platforms and AI

  • Fern
  • Postman
  • Claude Code
  • AI-assisted writing workflows

Experience

Postman

2022–Present

Senior Technical Writer

Promoted from Technical Writer in 2025.

MarkLogic (now part of Progress Software)

2019–2022

Senior Technical Writer

Joined as an intern in 2019. Promoted to Senior Technical Writer in 2020.

Full work history on LinkedIn

Contact

Let's build docs for people and agents.